the little orchestra

Terms & Conditions

The Little Orchestra (‘our’, ‘us’ and ‘we’) – Terms & Conditions

1. Use of the online box office

a. These terms and conditions (‘Terms’) apply to tickets sold through our online box office – thelittleboxoffice.com/thelittleorchestra/(‘box office’). Please read these Terms carefully before placing your order. You acknowledge that by purchase you agree to be bound by these Terms. If you do not accept these Terms, you must not place an order for any of the tickets through the box office.
b. The information contained in the box office has been prepared solely for the purpose of providing information about performances and making online bookings for these performances and must not be used for any other purpose.
c. By accessing this site you will be assuming all risks associated with the use of this site, including risk of your computer, software or data being damaged by any virus which might be transmitted or activated via our box office or your access to it.
d. You will only use the box office for personal private use.

2. Orders and payment

a. The published price of the ticket (‘price’) includes any applicable taxes and booking or collection fees.
b. You acknowledge and agree that the price may be subject to change and variation from time to time.
c. You shall pay for the tickets using one of the methods specified on the box office. Your order shall not be placed until we have received your payment.
d. Your order constitutes an offer to us to buy tickets. All orders are subject to acceptance by us, and we will confirm such acceptance to you by sending you an email attaching your tickets subject to the order (‘order confirmation’). The contract between us will only be formed when we send you the order confirmation (‘contract’).
e. It is your responsibility to check the tickets that are subject to your order and we are under no obligation to rectify any mistakes once the contract has been formed in accordance with clause 2d above.
f. We will not be responsible for any tickets that are lost, stolen or destroyed.

3. Delivery

Tickets will be supplied by email. Every member of the audience must have a valid ticket or proof of purchase.

4. Refunds and exchanges

a. Unless otherwise expressly stated in these Terms, you will not be able to cancel an order after it has been accepted by us, nor are you entitled to a refund or exchange for any tickets purchased by you, even if you are unable to attend the event. The cancellation rights contained in the Consumer Protection (Distance Selling) Regulation 2000 (as amended) do not apply to the sale of tickets.
b. If the event is cancelled or rescheduled by us you will be entitled to a refund of the price, less any postage and/or card charges. Refunds must be claimed within 1 month from the date of the event.
c. We will use reasonable endeavours to notify you if an event is cancelled or rescheduled, but you acknowledge and agree that it is your responsibility to check whether an event has been cancelled or rescheduled and we have no liability for any failure to notify you.

5. Conditions of admission

a. You shall comply with all policies, procedures and safety announcements in force at the venue at which the event is to be performed, including any security procedures in place from time to time.
b. We reserve the right to refuse you admission to any event.
c. We reserve the right to request that patrons leave the premises.
d. For events where no admission after a specified time is indicated, latecomers will not be admitted. For other events, if you arrive after the concert has begun then for the duration of the concert you may only have access to non-concert spaces, such as they may be, e.g. a separate bar area, after which you will be able to enter the main space.
e. You should retain your ticket as it may be required for re-admission.
f. Animals are not permitted within the venue, with the exception of assistance dogs.
g. Ticket holders agree to the recording, photographing, and filming of themselves as members of the audience and participants at one of our events. We reserve the right to make any such recordings, photographs or films, in part or in full, available on thelittleorchestra.com (‘website’) and elsewhere.
h. During the main concert, you are not permitted to take photographs or make audio or video recordings. Mobile phones, watches and other beeping devices should be turned off before the orchestra starts playing.
i. You may not bring any of the following into a venue at which The Little Orchestra are holding an event after the doors open and during the entirety of the event: any item which The Little Orchestra considers could be used as a weapon; illegal substances; or your own food and drink. The Little Orchestra shall be entitled to confiscate any merchandise purchased outside the venue.
j. You may not bring into the venue or display or distribute any sponsorship, promotional or marketing materials.
k. The Little Orchestra reserves the right to make any alterations to an advertised programme or to amend the timing or content of an event in any way, without prior notification.
l. Food, beverages and other supplies described in menus and other communications are provided by third-party suppliers, are subject to availability and are not guaranteed. Food, beverages and other supplies are the sole responsibility of the third-party vendor and not The Little Orchestra.

6. Accuracy

We use reasonable endeavours to ensure that the information contained on the website and box office is correct at the time of being published. We reserve the right to make alterations.

7. Data protection

We process your personal data in accordance with all applicable data protection laws, as set out in our Privacy Policy.

8. Limitation of liability

a. If we fail to comply with these Terms, we shall only be liable to you for the price of the tickets and, subject to clause 9b, any loss you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss, damages, costs or expenses you suffer which were not reasonably foreseeable to be incurred by you and could not have been reasonably foreseeable by you or us on entering these Terms. Loss or damage is foreseeable if they were an obvious consequence of our breach or if they were contemplated by you and us at the time we entered into this contract.
b. We only supply tickets for private use. You agree not to use the tickets for any business or resale purposes and, notwithstanding clause 9a, we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity, howsoever arising.
c. We do not in any way exclude or limit our liability for:
i. death or personal injury caused by our negligence;
ii. fraud or fraudulent misrepresentation;
iii. any breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession);
iv. any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 and sections 3 to 5 of the Supply of Goods and Services Act 1982 (description, satisfactory quality, fitness for purpose and samples);
v. any other matter for which it would be illegal for us to exclude or attempt to exclude our liability.

9. Events outside our control

a. We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms that is caused by events outside our reasonable control, which may include strikes, lock-outs or other industrial action, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport, impossibility of the use of public or private telecommunications networks and the acts, decrees, legislation, regulations or restrictions of any government (‘force majeure event’).
b. Our performance under these Terms is deemed to be suspended for the period that the force majeure event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the force majeure event to a close or to find a solution by which our obligations under these Terms may be performed despite the force majeure event.

10. Variation of the Terms

We have the right to revise and amend these Terms from time to time, including but not limited to making changes to reflect current market conditions affecting our business, changes in technology, changes in payment methods and changes in relevant laws and regulatory requirements.

11. General

a. If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which shall continue to be valid to the fullest extent permitted by law.
b. These Terms and any document expressly referred to in them represent the entire agreement between you and us in respect of your use of the website and box office and your use of the tickets, and shall supersede any prior agreement, understanding or arrangement between you and us, whether oral or in writing.
c. You acknowledge that in entering into these Terms, you have not relied on any representations, undertaking or promise given by or implied from anything said or written whether on the website, the box office, the internet or in negotiation between you and us except as expressly set out in these Terms.
d. These Terms are governed by and construed in accordance with English law. The courts of England and Wales shall have exclusive jurisdiction over any disputes arising out of these Terms.


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